The founders of ProRepair have been providing insurance building services for over 15 years and have worked on a large range of domestic and commercial insurance repairs.
ProRepair have an extensive trade base including an in-house roofing division, dedicated make safe division and restoration team. This gives us the upper hand above most as we can eliminate multiple attendances and streamline the process. This ultimately becomes more cost effective for the insurer and reduces overall claim life for the insured resulting in a positive experience for all.
Trust and Loyalty
Trust and loyalty is a major part of our key values. ProRepair is invested for a long-lasting relationship and adapt the attitude to work “with” our clients not “for” them. We have an open book policy for all to ensure transparency and to back our ProRepair guarantee.
Responsive and adaptable
We understand that each customer is going through an emotional or traumatic experience with little certainty and we realise that no two claims are the same. We focus on the customers’ needs to make the process as smooth as possible for them as well as talking them through all stages of the repair process via multi-channel communications at a frequency that suits the impact and degree of damage. Along with this service, all ProRepair jobs are run by qualified project managers to ensure efficiency and quality.
Devotion to Service
Our performance is monitored and measured with an industry leading platform designed to track KPI’s with automated alerts for clients and customers, so no stone is left unturned. Our system also measures average costs and overall claim life with reports generated by a click of a button.
Trade Loyalty
ProRepair understand our contractors are a vital part of the operation, delivering quality repairs whilst maintaining a great service. ProRepair support our contractors by ensuring tight payment turn around, easy 2-way communications, building trust and empathy and supporting the growth of their businesses resulting in long-term working relationships, this in turn leads to an overall better service. ProRepair only hire likeminded contractors who are committed and share similar values.